Returns
Returns framework
A clear return policy lowers purchase anxiety for first-time hardware buyers.
Policy framework
Terms to finalize before checkout opens
This is the operational structure for the public policy page. Final legal wording should be reviewed before live sales begin.
Return window
Define the number of days from delivery and any regional differences.
- Confirm before launch.
- Show this near checkout.
Item condition
Explain original packaging, accessories, signs of use, and missing parts.
- Separate unopened and opened returns.
- Define restocking rules if any.
Return shipping
Clarify who pays return shipping and when a prepaid label is provided.
- Separate defective and non-defective returns.
- Include international handling.
Refund timing
State when refunds are issued after inspection and how payment method timing works.
- Avoid vague refund promises.
- Align with payment provider rules.
Launch checklist
Before accepting orders
Do not open checkout until this policy is aligned with payment, tax, logistics, and support operations.
Current stage: framework page only. Final terms, regions, carrier rules, and legal review are still required.